A Supply chain performance measurement system: A Case study in automotive industry

Official URL: http://risc01.sabanciuniv.edu/record=b1064328 (Table of Contents)

Today's fierce market conditions drive companies to effectively evaluate their overall supply chain performance and identify improvement areas for gaining competitive advantages. In the last few decades, organizations have improved their internal processes by using initatives such as JIT, Kanban, Kaizen, and TQM. At the same time new methods and initiatives in the area of Supply Chain Management have forced organizations to improve not only their internal processes but also the supply chain to which they belong. While companies have transformed their supply chain to Integrated Supply Chain, they have in need of a tool which will show the combined performance of the supply chain, the final outcome of the efforts of all integrated members, new improvement areas through the supply chain, and whether the supply chain is improved or not. This needed tool is a supply chain performance measurement system. In this thesis, a new performance measurement framework is proposed. In this framework, in addition to Customer Satisfaction Perspective and Financial Perspective a new perspective with respect to new trends in Supply Chain Management is defined. This new perspective is Supply Chain Collaboration Perspective. Furthermore, the necessary steps to be followed during the implementation of a performance measurement in automotive industry are identified. The supply chain performance measurement in a leading automotive manufacturer in Turkey is also discussed within this framework.