Olay kayıtları ürün ve platform kodu tespit süreci otomasyonu (The automation of the process of determining product and platform codes for issue records)

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Official URL: http://ceur-ws.org/Vol-1980/UYMS17_paper_51.pdf

There are various platforms for tracking and solving issue records related to software products. It is an important operational issue in a large software company, to which team the record should be assigned on these platforms, which can lead to a waste of time in the solution of the record. The tracking of software products of Softtech A.S. are also done on such an issue tracking platform. The issues are entered by non-technical help-desk staff and forwarded to related software team. The help desk staff enter software product code and platform code for the records and this information is used in assigning the records to the related software teams. But the staff entering the issues don't have detailed information about the product and platform codes, and wrong entrance causes assigning the records to wrong teams. Since the record may circulate between different teams, this is thought to have an effect on the late solution of records. In this study, it's aimed to automate the process of assigning product and platform codes for issue records. As a result of comprehensive tests, 66% f-score and 67% accuracy were obtained.