Let me share my groupware: an analysis of groupware as a remote collaboration medium

Official URL: https://dx.doi.org/10.1007/978-3-031-93746-0_23

The increased popularity of remote work has led to wide adoption of videoconferencing for remote collaboration. However, videoconferencing has limitations on conveying non-verbal cues, which can reduce the overall collaboration experience. This study is an exploratory attempt to discover the potential of groupware tools as an alternative to videoconferencing due to their enhanced capabilities to transmit non-verbal cues. For this study, we implemented a groupware system and conducted a user study involving 60 participants to assess collaboration under three conditions: in-person, videoconferencing, and groupware. Our findings showed that groupware offered a better user experience and higher task success rate, highlighting its potential as a medium for remote collaboration.