Unlocking team excellence: the transformative power of work engagement, career commitment, and role innovation Amidst conflict

Official URL: https://dx.doi.org/10.1016/j.heliyon.2024.e27259

Organizations increasingly recognize the importance of work engagement and career commitment. Yet, how these factors operate within teams remains unexplored in the current literature. This study aims to uncover how conflict and innovation influence engagement and career commitment in teams. We conducted a two-wave survey involving 196 managers and 873 subordinates from Sri Lankan manufacturing firms. As expected, higher work engagement is linked to greater career commitment and role innovation. Interestingly, role innovation was more pronounced during elevated task conflict. While task conflict enhanced the connection between work engagement and role innovation, it also positively impacted career commitment. Thus, the findings confirm role innovation's mediating role between employee engagement and career commitment and reveal task and relationship conflict as moderators in this relationship. This research expands on the Broaden and Build theory by emphasizing the greater importance of task conflict intensity in teams than previously recognized. Additionally, the study highlights that low conflict levels detrimentally affect teams, offering fresh insights for managerial considerations. By enhancing our understanding of team dynamics, this study contributes to improved organizational efficiency and positive outcomes.