Issue report validation in an industrial context

Official URL: https://dx.doi.org/10.1145/3611643.3613887

Effective issue triaging is crucial for software development teams to improve software quality, and thus customer satisfaction. Validating issue reports manually can be time-consuming, hindering the overall efficiency of the triaging process. This paper presents an approach on automating the validation of issue reports to accelerate the issue triaging process in an industrial set-up. We work on 1,200 randomly selected issue reports in banking domain, written in Turkish, an agglutinative language, meaning that new words can be formed with linear concatenation of suffixes to express entire sentences. We manually label these reports for validity, and extract the relevant patterns indicating that they are invalid. Since the issue reports we work on are written in an agglutinative language, we use morphological analysis to extract the features. Using the proposed feature extractors, we utilize a machine learning based approach to predict the issue reports' validity, performing a 0.77 F1-score.