Dogerlioglu-Demir, Kivilcim and Ng, Andy H. and Koçaş, Cenk (2023) Gracefully yours: would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence? Journal of Retailing and Consumer Services, 75 . ISSN 0969-6989
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Official URL: https://dx.doi.org/10.1016/j.jretconser.2023.103484
Abstract
Subtle bodily movements such as gracefulness (defined as smoothness, control and elegance in movements) are readily legible by others and these movements might serve as important cues to other people's personal characteristics. The results of four studies contribute theoretically to research on the relationship between movements and emotional intelligence. In study 1, manipulating grace in movements using the Laban Movement Analysis (LMA) system, a person who moves gracefully was found to be judged as more emotionally intelligent (EI) than one who does not move gracefully. In Study 2, EI was shown to predict gracefulness, with EI self-reported by the participants and gracefulness rated by raters. Study 3 demonstrated that a person who moves gracefully (vs. non-gracefully) is judged as more suitable to be a salesperson/spokesperson for a company, mediated by perceived EI. Study 4 showed that a brand whose logo moves gracefully (vs. non-gracefully) is judged as more adaptable and as having higher service quality. Current research documents a consequential impact of such cues on consumption and have substantial practical implications for marketers.
Item Type: | Article |
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Uncontrolled Keywords: | Animated logos; Customer orientation; Emotional intelligence; Logos; Movements; Service quality |
Divisions: | Sabancı Business School |
Depositing User: | Cenk Koçaş |
Date Deposited: | 07 Aug 2023 19:59 |
Last Modified: | 07 Aug 2023 19:59 |
URI: | https://research.sabanciuniv.edu/id/eprint/47542 |