A maturity model for digital transformation

Official URL: https://risc01.sabanciuniv.edu/record=b2351344_ (Table of contents)

Various disruptive digital technologies such as IoT, Artificial Intelligence, Big Data and Analytics, 3D Printing, Augmented Reality, Cybersecurity, Clouding, Autonomous Robots, Simulation, Horizontal and Vertical Integration challenge the traditional means of doing business. Also, factors such as fierce price competition due to price transparency, the increased demand for customized product and services, and so on force organizations to adapt to the rapid change in digital technologies. However, many companies have doubts about where to start their transformation process. In order to develop a roadmap, the companies should first identify their weaknesses and strengths in the context of digital transformation. Maturity models have been used for years in order to identify companies’ weaknesses and strengths. In this work, we proposed one such maturity model to determine the current readiness level of the companies in the context of digital transformation. Overall, we defined 5 dimensions and developed/adopted 76 questions for assessing digital maturity. These dimensions include “Leadership”, “Strategy”, “People”, Partnership and Resources”, and “Product, Process, and Services”. The proposed maturity model is among the few models that are based on sound theoretical frameworks already validated in earlier studies and/or widely used in the literature and practice