A model of dyadic trust: Turkish case

Official URL: http://risc01.sabanciuniv.edu/record=b1499105 (Table of Contents)

In this research, taking into account the multiplex nature of relationships in Turkey (i.e., the overlap of multiple roles in a work relationship), a model of coworker trust incorporating universal as well as culturally salient antecedents, outcomes and moderators (i.e., relational self-construal and familiarity) was tested. Further, the role of reciprocity (i.e., responding to being trusted with trusting) was investigated. The research consisted of three studies. Initially, the proposed model of trust formation was reviewed with qualitative data from 22 employees working in large corporations in Istanbul. Then, using student samples, scales for trust, its antecedents and outcomes were developed or adapted and validated. Finally, the integrative model was tested with 135 student dyads using the Actor-Partner Interdependence Modeling (APIM; Kenny et al., 2006). In addition to validating the two-dimensional conceptualization of trust consisting of affect-based trust (ABT) and cognition-based trust (CBT) these studies revealed that personal manifestations of benevolence influenced ABT, which extended to willingness to be vulnerable in the non-work domain. Also, findings demonstrated that ABT results in relational promotion and relational accommodation (i.e., complacency and conflict avoidance), which may lead to compromising performance norms. ABT was also shown to cause emotional strain whereas CBT alleviated it. Reciprocal effects were found as being perceived benevolent increased ABT and being affectively trusted increased relational promotion behaviors. Finally, the positive relationship between trustor's ABT and conflict avoidance was stronger when trustors had a relational self-construal.