title
  

Dissidents with an innovation cause? Non-institutionalized actors' online social knowledge sharing, solution-finding tensions and technology management innovation

Warning The system is temporarily closed to updates for reporting purpose.

Jouan de Kervenoael, Ronan and Bisson, Christophe and Palmer, Mark (2015) Dissidents with an innovation cause? Non-institutionalized actors' online social knowledge sharing, solution-finding tensions and technology management innovation. Information Technology and People, 28 (3). pp. 653-676. ISSN 0959-3845 (Print) 1758-5813 (Online)

Full text not available from this repository.

Official URL: http://dx.doi.org/10.1108/ITP-04-2014-0067

Abstract

Purpose - Traditionally, most studies focus on institutionalized management-driven actors to understand technology management innovation. The purpose of this paper is to argue that there is a need for research to study the nature and role of dissident non-institutionalized actors' (i.e. outsourced web designers and rapid application software developers). The authors propose that through online social knowledge sharing, non-institutionalized actors' solution-finding tensions enable technology management innovation. Design/methodology/approach - A synthesis of the literature and an analysis of the data (21 interviews) provided insights in three areas of solution-finding tensions enabling management innovation. The authors frame the analysis on the peripherally deviant work and the nature of the ways that dissident non-institutionalized actors deviate from their clients (understood as the firm) original contracted objectives. Findings - The findings provide insights into the productive role of solution-finding tensions in enabling opportunities for management service innovation. Furthermore, deviant practices that leverage non-institutionalized actors' online social knowledge to fulfill customers' requirements are not interpreted negatively, but as a positive willingness to proactively explore alternative paths. Research limitations/implications - The findings demonstrate the importance of dissident non-institutionalized actors in technology management innovation. However, this work is based on a single country (USA) and additional research is needed to validate and generalize the findings in other cultural and institutional settings. Originality/value - This paper provides new insights into the perceptions of dissident non-institutionalized actors in the practice of IT managerial decision making. The work departs from, but also extends, the previous literature, demonstrating that peripherally deviant work in solution-finding practice creates tensions, enabling management innovation between IT providers and users.

Item Type:Article
Uncontrolled Keywords:Resistance to change; Innovation driver/enabler/factors/process; Shared knowledge; Web services
Subjects:T Technology > T Technology (General)
H Social Sciences > HF Commerce > HF4999.2-6182 Business
ID Code:27229
Deposited By:Ronan Jouan de Kervenoael
Deposited On:18 Nov 2015 14:34
Last Modified:23 Aug 2019 10:12

Repository Staff Only: item control page