Technology investments, performance and the effects of size and region in Turkish hospitals

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Çetin, Ayşe Tansel and Aksu, Mine Hatice and Özer, Gökhan (2012) Technology investments, performance and the effects of size and region in Turkish hospitals. Service Industries Journal, 32 (5). pp. 747-771. ISSN 0264-2069

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Official URL: http://dx.doi.org/10.1080/02642069.2010.529433


This study investigates the effects of technology investments on cost and quality performance and whether hospital size and region have a moderating effect on this relationship. The results are based on responses from 798 managers surveyed in 390 hospitals throughout Turkey. The findings reveal that information/office and clinical technologies have a statistically significant effect on a hospital's cost and quality performance. Furthermore, hospital size has a robust and statistically significant positive (negative) effect on the clinical technology-performance (info/office technology-performance) relationship. Finally, although being located in a developed region enhances hospital performance, it does not have a moderating effect on the technology-performance relationship.

Item Type:Article
Uncontrolled Keywords:technology investments; information technology; quality; performance; hospital
ID Code:19068
Deposited By:Mine Hatice Aksu
Deposited On:28 May 2012 14:57
Last Modified:31 Jul 2019 10:59

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