Antecedents of trust across foci: a comparative study of Turkey and China

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Wasti, Arzu S. and Tan, Hwee Hoon and Erdil, Selin (2011) Antecedents of trust across foci: a comparative study of Turkey and China. Management and Organization Review, 7 (2). pp. 279-302. ISSN 1740-8776 (Print) 1740-8784 (Online)

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Official URL: http://dx.doi.org/10.1111/j.1740-8784.2010.00186.x


Instead of importing Western models of interpersonal trust, we adopted a qualitative approach to understand trust relationships from indigenous cultures' perspectives. We examined trust relationships directed at different foci in the organization (supervisor, peer, and subordinate) in two different countries, Turkey and China. Semi-structured interviews were conducted with 30 Turkish and 30 Chinese employees working for a variety of large-scale organizations located in Istanbul, Turkey and Shenzhen, China. We report the content analysis of trust-building critical incidents narrated by the respondents. While the general antecedents of Ability, Benevolence, and Integrity were found to exist in both countries, Benevolence, with its culture-specific manifestations, played a very important role in trust-building across multiple foci in both countries. We also found that trust relationships in these two contexts tended to go beyond the professional domain, and to involve sharing of personal time, information, and space. Drawing on this evidence, we propose a trust-building process that is more affective in nature and which straddles both work and non-work domains.

Item Type:Article
Uncontrolled Keywords:China; cross-cultural; culture; trust; Turkey
Subjects:H Social Sciences > HM Sociology > HM1001-1281 Social psychology
H Social Sciences > HD Industries. Land use. Labor > HD0058.7-58.95 Organizational behavior, change and effectiveness. Corporate culture
ID Code:16617
Deposited By:Arzu S. Wasti
Deposited On:19 Jul 2011 11:34
Last Modified:29 Jul 2019 16:06

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