Items where Author is "Kanavetas, Odysseas"

Article

Kanavetas, Odysseas and Balcıoğlu, Barış (2022) The "Sensitive" Markovian queueing system and its application for a call center problem. Annals of Operations Research, 317 (2). pp. 651-664. ISSN 0254-5330 (Print) 1572-9338 (Online)

Balcıoğlu, Barış and Kanavetas, Odysseas (2022) A dynamic prioritization policy for the callback option in a call center. Flexible Services and Manufacturing Journal, 34 (1). pp. 40-64. ISSN 1936-6582 (Print) 1936-6590 (Online)