Akkurt, Mine (2016) Innovations in user services at Sabancı University Information Center. In: Mossop, Stephen, (ed.) Customer Service in Academic Libraries: Tales from the Front Line. Elsevier, Waltham, MA, pp. 83-101. ISBN 978-1-84334-758-3
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Official URL: http://dx.doi.org/10.1016/B978-1-84334-758-3.00006-2
Abstract
This chapter describes the customer service strategies adopted by an academic library/information center serving a private research-intensive Turkish university. It describes how customer feedback initiatives are used to identify sources of user irritation, and the practical efforts expended in order to resolve them.
| Item Type: | Book Section / Chapter |
|---|---|
| Divisions: | Information Center |
| Depositing User: | Mine Akkurt |
| Date Deposited: | 12 Jun 2026 11:33 |
| Last Modified: | 12 Jun 2026 11:33 |
| URI: | https://research.sabanciuniv.edu/id/eprint/54104 |
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