Service innovation: using augmented reality in the IKEA place app

Öztürkcan, Didem Selcen (2021) Service innovation: using augmented reality in the IKEA place app. Journal of Information Technology Teaching Cases, 11 (1). pp. 8-13. ISSN 2043-8869

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IKEA, a worldwide known “Assemble & Install-It-Yourself” furniture company with Swedish origin, launched an augmented reality app, namely, IKEA Place, that aimed to solve practical problems surrounding furniture shopping in September 2017. The IKEA Place, which used augmented reality to allow its users to visualize how furniture will look in their own home, is examined in this article. Discussion is centered around how the app allowed IKEA to create a service-centered value as it signaled that it understood the hurdles involved in the furniture shopping process for investing to extend technology-based support to its customers.
Item Type: Article
Uncontrolled Keywords: Augmented reality, furniture retailing, service innovation, IKEA, digital experience
Subjects: H Social Sciences > HF Commerce > HF5410-5417.5 Marketing. Distribution of products
Divisions: Sabancı Business School
Depositing User: Selcen Öztürkcan
Date Deposited: 02 Sep 2022 15:11
Last Modified: 31 Oct 2022 12:24

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