A simulation-based approach for improving the largest border crossing between Europe and Turkey

Ülengin, Füsun and Cekyay, Bora and Işık, Mine and Özaydın, Özay and Kabak, Özgür and Toktas-Palut, Peral and Onsel Ekici, Şule and Topçu, Y. İlker (2021) A simulation-based approach for improving the largest border crossing between Europe and Turkey. Transport Policy, 114 . pp. 350-363. ISSN 0967-070X (Print) 1879-310X (Online)

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Kapıkule border crossing, connecting Turkey to Bulgaria, is one of the largest customs gates at Europe via road transportation. Although it has a high capacity and large land area, there occurs long delays in the custom services due to inefficient operations resulting with long queues of trucks and long service times. To overcome this problem, in this study we investigated the strategies that could be implemented to increase the efficiency of the Kapıkule border crossing. In-depth interviews were conducted with the Kapıkule customs gate authorities to determine the process flows. The current situation at the gate was analysed using discrete event simulation. Furthermore, several improvement scenarios were tested to identify those that will have the highest impact on reducing the queues and delays at the border. As a result, specific suggestions were delivered for the import and export processes. According to the results, Turkey's export to European countries by road is expected to increase by at least 5% by the suggested improvements made at the Kapıkule Border.
Item Type: Article
Uncontrolled Keywords: Border crossing; Policy suggestion; Process analysis; Simulation
Subjects: H Social Sciences > HE Transportation and Communications
T Technology > TA Engineering (General). Civil engineering (General)
Divisions: Sabancı Business School
Sabancı Business School > Operations Management and Information Systems
Depositing User: Füsun Ülengin
Date Deposited: 07 Jan 2022 16:04
Last Modified: 27 Aug 2022 23:24
URI: https://research.sabanciuniv.edu/id/eprint/42588

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