Categorizing ‘intention to use’ e-government services through mobile phone: the importance of front loading activities

This is the latest version of this item.

E-government has often been heralded as the new way forwards for emerging countries. While many such countries are already offering e-government services and are gearing up for further growth, little is actually known of the forming stages that are necessary to ensure a greater rate of success and avoid the traditional failure traps linked to new technology and information system adoption and diffusion. We situate our research in the case of mobile phone as a reflection of the current market situation in emerging countries. We contend, in this paper, that more research is needed to understand future intention to use e-government services through mobile phone technology. Front loading activities both from a government and technology perspectives are required to facilitate the decision making process by users. In addition, we contend that a difference should be made between services for individuals and those concerning household as a whole. Key words: mobile phone, e-government services, front loading, intention