The role of choice in the development of an m-government strategy in Turkey

Jouan de Kervenoael, Ronan and Çakıcı, N. Meltem and Güner, Duygu (2010) The role of choice in the development of an m-government strategy in Turkey. International Journal of E-Services and Mobile Applications (IJESMA), 2 (2). pp. 38-57. ISSN 1941-627X (Print) 1941-6288 (Online)

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Enhanced data services through mobile phones are expected to be soon fully transactional, interactive and embedded with other mobile consumption practices. While private services will continue to take the lead in the mobile data revolution, others such as government and NGOs are becoming more prominent m-players. This paper adopts a qualitative case study approach interpreting micro-level municipality officers’ mobility concept, ICT histories and choice practices for m-government services in Turkey. The findings highlight that in-situs ICT choice strategies are non-homogenous, sometimes conflicting with each other, and that current strategies have not yet justified the necessity for municipality officers to engage and fully commit to m-government efforts. Furthermore, beyond m-government initiatives’ success or failure, the mechanisms related to public administration mobile technical capacity building and knowledge transfer are identified to be directly related to m-government engagement likelihood.
Item Type: Article
Subjects: H Social Sciences > HN Social history and conditions. Social problems. Social reform
Divisions: Sabancı Business School
Sabancı Business School > Marketing
Depositing User: Ronan Jouan de Kervenoael
Date Deposited: 25 Oct 2010 15:27
Last Modified: 29 Jul 2019 09:14

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