Mobile phone and e-government in Turkey: practices and technological choices at the cross-road

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Aykaç, D. Selcen O. and Jouan de Kervenoael, Ronan and Kasap, Nihat and Eryarsoy, Enes (2008) Mobile phone and e-government in Turkey: practices and technological choices at the cross-road. In: Third International Conference on Mobile Government and the Mobile Society, Antalya, Turkey

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Enhanced data services through mobile phones are expected to be soon fully transactional and embedded within future mobile consumption practices. While private services will surely continue to take the lead, others such as government and NGOs will become more prominent m-players. It is not yet sure which form of technological standards will take the lead including enhance SMS based operations or Internet based specifically developed mobile phone applications. With the introduction of interactive transactions via mobile phones, currently untapped segment of the populations (without computers) have the potential to be accessed. Our research, as a reflection of the current market situation in an emerging country context, in the case of mobile phones analyzes the current needs or emergence of dependencies regarding the use of m/e-government services from the perspective of municipality officers. We contend that more research is needed to understand current preparatory bottlenecks and front loading activities to be able to encourage future intention to use e-government services through mobile phone technologies. This study highlights and interprets the current emerging practices and praxis for consuming m-government services within government.

Item Type:Papers in Conference Proceedings
ID Code:12692
Deposited By:Nihat Kasap
Deposited On:16 Nov 2009 22:21
Last Modified:23 Jul 2019 16:09

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