The impact of disruption characteristics on the performance of a server

Sahba, Pedram and Balcıoğlu, Barış and Banjevic, Dragan (2022) The impact of disruption characteristics on the performance of a server. Annals of Operations Research, 317 (1). pp. 239-252. ISSN 0254-5330 (Print) 1572-9338 (Online)

This is the latest version of this item.

Full text not available from this repository. (Request a copy)


In this paper, we study a queueing system serving N customers with an unreliable server subject to disruptions even when idle. Times between server interruptions, service times, and times between customer arrivals are assumed to follow exponential distributions. The main contribution of the paper is to use general distributions for the length of server interruption periods/down times. Our numerical analysis reveals the importance of incorporating the down time distribution into the model, since their impact on customer service levels could be counterintuitive. For instance, while higher down time variability increases the mean queue length, for other service levels, can prove to be improving system performance. We also show how the process completion time approach from the literature can be extended to analyze the queueing system if the unreliable server fails only when it is serving a customer.
Item Type: Article
Uncontrolled Keywords: Operation-dependent disruptions; Operation-independent disruptions; Process completion time; Queueing; Server disruptions
Divisions: Faculty of Engineering and Natural Sciences > Academic programs > Industrial Engineering
Faculty of Engineering and Natural Sciences
Depositing User: Barış Balcıoğlu
Date Deposited: 21 Mar 2023 14:40
Last Modified: 21 Mar 2023 14:47

Available Versions of this Item

Actions (login required)

View Item
View Item