Generation of human and structural capital: lessons from knowledge management
Agndal, Henrik and Nilsson, Ulf (2006) Generation of human and structural capital: lessons from knowledge management. Electronic Journal of Knowledge Management, 4 (2). pp. 91-99. ISSN 1479-4411
Official URL: http://www.ejkm.com/issue-current.htm
Interorganizational and social relationships can be seen as part of the intellectual capital of a firm. Existing frameworks of intellectual capital, however, fail to address how relationships should be managed to generate more intellectual capital. Drawing on the interaction approach and the fields of intellectual capital and knowledge management, this paper develops a framework for managing relationships. The framework is illustrated with a case study. It is also noted that firms can improve relationship management and thus generate more intellectual capital.
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